Northwell
June 1, 2021
Challenge:
During life’s critical healthcare transition points, what kind of digital and human interventions can empower patients and caregivers (either a head of household, or non-family caregiver)?
Process:
Notable student work included extensive user research to better understand the people responsible for the care of other individuals at various life stages, uncovering the pain points of caregivers (usually a heads of household) throughout their family’s healthcare journeys.
Solutions:
- Digital Patient Experience: An app that provides a humanized, user-centered digital experience that addresses common pain points of caregivers on-demand from easy access to medical history to supportive online communities.
- The Caregiver Experience: A new system of support services that provides information, coaching and resources to help caregivers navigate complex health transitions over the long term.
Designers:
Andrew Lebowitz
Marisha Thakker
Juliette Wang
Ayush Biyani
Khulood Al-Atiyat
Layan Althani
Stephen Johnson
Erika Vazquez
Esmeralda Torre
Yeo-Kyeong Chung
Gaofenngwe Kabubi
Dansha Cai
Faculty:
Michele Kahane & Karen Jackson